Richard Thomas – General Manager
Working his way up from Customer Service Agent to General Manager, Richard has experience in the field providing onsite engineering service in New Zealand, Fiji and Australia.
Richard’s broad base of experience has given him the knowledge and understanding of what is required of a technical customer service agent and what is expected by a customer. This combination has served as the base for Richard to develop his team into a truly high-performing group with an exceptional combination of empathy and understanding aligned with the technical skills needed to solve problems.
In his role as General Manager, Richard maintains high standards of professionalism and technical excellence and uses his skills to encourage his people to continue to learn and develop.