& your clients
Ready when you’re not
IT Triage provides outsourced, short-term remote Help Desk services across the globe. Based in New Zealand, our team boasts over 18-years of experience with a track record of providing world-class technical support across hospitality, education and government sectors. Our systems are robust and our expertise wide-ranging. We pride ourselves on being experts in up-skilling our team to support our client’s customers within days of receiving your first enquiry.
We are the business other businesses call before they ‘get slammed’. Ready, flexible and adaptable – we can step in at a moment’s notice, blend in with your team and run with your systems. We can also bring extra tools to the table when needed. It’s up to you.
LISTEN, understand, respond
People call us because they need to talk to a person who can help them. Our people love to help, and this comes across in every conversation, whether it’s with your staff, your clients or your client’s clients. We’ll make sure your people feel listened to and understood.
We take ownership of problems as they are presented, work carefully and logically to fully understand the problem, and then diligently to resolve it. We understand some problems require additional resources – other people with different levels of technical expertise, possibly on-site with the right tools and parts to solve the problem. This is why we spend time fully understanding the issue – so that we can marshal the right resources to get things fixed as quickly as possible.
PROTECTING YOUR BRAND
Your brand. You spent years developing it, refining it and investing time, energy and financial resources in it. You’ve established guidelines to protect it and taught your people how to communicate it and understand its value to your organisation. So, when you’re considering your need for client-facing support, protecting the integrity of your brand is critical.
That’s why we take the time to really understand your brand and embody it so completely that your clients won’t know where your organisation ends and our support begins. We know that every aspect of every interaction can make or break a brand. That’s why we pride ourselves on being adaptable chameleons. You can rest easy with us as your brand ambassadors.